Address changes can only be made before the tracking number is generated or on the day the tracking number is issued. Once the tracking number is created or the shipment is dispatched, changes to the shipping information are not possible.
Ballagrio is not responsible for any delivery issues resulting from unreported address changes, and no refunds will be issued in such cases.
For quicker processing, please provide the following information when requesting a change of address:
- Order number or email
- Street address (including building name and number; room number is required for apartments)
- City
- State